SECURITY CENTER – Your Source For Our Latest Security & System Information


 

Customer Security Responsibilities

SAFEGUARD PASSWORDS

Keep your user passwords safe by following these tips.

  • Use a strong password that is difficult for others to guess and avoid birthdays, names, and pet’s names. Be creative: think of a special phrase and use the first letter of each word as your password. Substitute numbers for some words or letters. For example, “I want to see the Pacific Ocean” could become 1W2CtPo
  • Use more symbols and numbers in passwords. The reality is that longer, more complex logins are harder to breach.
  • Never write down your password or share it with others.
  • Never provide your ShortSave account login or password, credit card number, or other personal information via email or to unknown parties.

 

Note: ShortSave will never ask you for your password.

 

Exercise caution using public computers (coffee shops, library, airport, hotel): Public web browsers can cache personal data and store login details. Always log off of web sites and clear the browser cache to protect your personal information, passwords, and accounts.

 

SAFELY DISPOSE OF PERSONAL INFORMATION

Before you dispose of a computer, get rid of all the personal information it stores. Use a wipe utility program to overwrite the entire hard drive.

 

Before you dispose of a mobile device, check your owner’s manual, the service provider’s website, or the device manufacturer’s website for information on how to delete information permanently, and how to save or transfer information to a new device. Remove the memory or subscriber identity module (SIM) card from a mobile device. Remove the phone book, lists of calls made and received, voicemails, messages sent and received, organizer folders, web search history, and photos.

 

AVOID PHISHING EMAILS

Don’t open files, click on links, or download programs sent by strangers. Opening a file from someone you don’t know could expose your system to a computer virus or spyware that captures your passwords or other information you type.

 

READ PRIVACY POLICIES

Yes, they can be long and complex, but they tell you how the site maintains accuracy, access, security, and control of the personal information it collects; how it uses the information, and whether it provides information to third parties.

 


 

ShortSave’s Security Responsibilities

We deliver comprehensive data security to our customers and their data.

  • Data security is a company-wide responsibility
  • Encrypted Data – We stay on top of encryption practices
  • Restricted access to customer information
  • Malware monitoring service
  • Multiple layers of security (more hoops to jump through)
  • Employee training on security awareness and measures
  • Require strong passwords

 


REPORT ISSUES

System failures, suspected breach, or general incident

If you are experiencing a system failure, suspect some type of technical incident or breach, or have a general issue, please contact us at support@short-save.com or click “Chat with us”

 

Suspicious Emails

If you believe you may have received a fake email, forward the entire email – including the header information – to us at: support@short-save.com, then delete it from your mailbox.

 

Security Incidents/Breach

If you find or suspect a security incident, please report this to us at: support@short-save.com